Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“Consumer Contracts Regulations”) you may cancel your purchase of the training within a period of 14 calendar days (“Cancellation Period”) of purchase.
You must inform XPERT Fitness LLC of your decision to cancel by using one of the following methods within the Cancellation Period:
XPERT Fitness LLC reserves the right to withhold payment of part or all of your Fee refund until all materials have been returned and are in a re-saleable condition.
On cancellation you will be entitled to a full refund for any face to face or Live Online training within the following acceptations, all online self learning training’s are non-refundable.
Cancellation within 14 days of purchase but less than 10 days prior to the training – NO REFUND
Cancellation within 14 days of purchase but more than 14 days prior to the training – FULL REFUND (As long as no training manuals or online resources have been accessed)
Cancellation after 14 days of purchase but less than 14 days prior to the training – NO REFUND – However course may be transferred.
Cancellation after 14 days of purchase but more than 14 days prior the training – Partial Refund. A 20% administration fee will be charged. (As long as no training manuals or online resources have been accessed)
If cancellation is due to injury a doctor’s note will need to be presented on cancellation.
If you cancel the training after the Cancellation Period or access to our membership area XPERT Fitness LLC will deduct from any refund of your Fee the cost of all applicable charges.
If a deposit has been made, you may transfer this deposit to another training however deposits will not be refunded.
Refunds will be made using the same method of payment as you used for the purchase and will be paid within 30 days of you informing XPERT Fitness LLC of the cancellation.
Your right to cancel and obtain any refund will be lost if you have given XPERT Fitness LLC express consent to supply any services during the Cancellation Period and the service has been fully performed. If express consent has been given but the service is only part performed, you will be liable to pay for the services actually received.
If you have attended the training NO refund will be given.
If the contract is for the supply of digital content including but not limited to eBooks, Online Course and Online Study Materials your right to cancel and obtain any refund will be lost if you have given XPERT Fitness LLC consent to supply the digital content to you during the Cancellation Period or if you access the digital content before the expiry of the Cancellation Period.
Your order of a training course is personal to you and you will not be permitted to transfer your enrolment on a training to any other student.
XPERT Fitness LLC reserves the right to use its discretion to determine whether to make refunds and/or deferrals in exceptional circumstances which fall outside our terms and conditions.
Where you have purchased multiple of training’s and you cancel or defer one or more of those training’s, each training which you cancel or defer will be treated separately and the relevant cancellation and deferral terms and administration costs will apply.
In the event of XPERT Fitness LLC cancelling a training, we will endeavour to inform with 10 days’ notice, however the training may be cancelled any time up to 2 days prior. If the training is cancelled, refunds or referrals will be offered however no reimbursements for flights, accommodation or loss of earning will be accepted.